The Ajman Chamber of Commerce and Industry organized the “Artificial Intelligence and Its Role in Service Development – Agentic AI” Forum to support the objectives of the Ajman Government’s AI Program and accelerate digital transformation initiatives aligned with Ajman Vision 2030.

The event focused on leveraging advanced artificial intelligence technologies to improve government services, strengthen institutional performance, and enhance operational efficiency across the emirate’s business ecosystem.

Held at Fairmont Ajman, the forum was attended by senior officials, executives, department directors, and employees.

AI to Support Smarter Governance and Institutional Performance

During the opening session, His Excellency Salem Al-Suwaidi, General Manager of Ajman Chamber, emphasized the growing importance of AI-powered systems in:

  • Improving operational efficiency
  • Enhancing service quality
  • Increasing productivity
  • Supporting data-driven decision-making
  • Strengthening monitoring and analytics capabilities

He noted that artificial intelligence is becoming a key enabler of smarter, more agile government and business services designed to meet the evolving expectations of the local business community.

Agentic AI to Enhance Business and Government Services

The forum explored the role of autonomous AI agents, commonly known as Agentic AI, in automating institutional workflows and streamlining public services.

Key capabilities discussed included:

  • Service automation
  • Real-time performance monitoring
  • Data analysis and predictive insights
  • Workflow optimization
  • Proactive recommendations for decision-makers

Officials highlighted how these AI technologies can contribute to long-term competitiveness and sustainable economic growth in Ajman.

More Than 30 AI Initiatives Identified

Interactive sessions held during the forum resulted in the identification of more than 30 AI-driven initiatives suitable for implementation across various departments.

The initiatives cover:

  • Member services
  • Investment environment development
  • Institutional operations
  • Internal workflow efficiency
  • Business support systems

The chamber stated that its advanced digital infrastructure will support the integration of these technologies to improve the ease of doing business and attract long-term investments.

Ajman Vision 2030 Drives Digital Transformation

The forum aligns directly with the strategic goals of Ajman Vision 2030, which focuses on:

  • Innovation and smart governance
  • Sustainable economic development
  • Digital transformation
  • Future-ready government services
  • Enhanced business competitiveness

By integrating AI into institutional processes, Ajman aims to build a more efficient and technology-driven economic ecosystem.

UAE Continues Expanding AI Leadership

The UAE continues to strengthen its position as a regional leader in artificial intelligence and digital innovation through initiatives focused on:

  • Smart government services
  • AI-powered infrastructure
  • Automation technologies
  • Public-private digital transformation
  • Knowledge economy development

The Agentic AI Forum reflects the country’s broader strategy to accelerate AI adoption across public and private sectors.